Questions about your order

What is the return policy?

Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.

Are any purchases final sale?

We are unable to accept returns on certain items. These will be carefully marked before purchase.

When will I get my order?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

Where are your products manufactured?

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

How much does shipping cost?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.

New Puppy Parent Questions

What do I need for a new puppy?

Before your puppy comes home, make sure you have these essentials ready:

  • Sleeping & safety — a crate or puppy pen, a comfortable bed or blanket, and a baby gate to manage access around the home
  • Feeding — breed-appropriate puppy food, two stainless steel or ceramic bowls, and a slow-feeder bowl if your breed is prone to bloat
  • Walking & ID — a flat collar with an ID tag (legally required in the UK from 8 weeks), a well-fitted harness, and a 1.2–2 m lead
  • Health & hygiene — a vet-approved puppy shampoo, nail clippers, a toothbrush and toothpaste, and enzymatic cleaner for accidents
  • Enrichment — chew toys, a Kong-style stuffable toy, and a snuffle mat to support mental stimulation
How much does puppy setup cost in the UK?

Most new puppy owners in the UK spend between £300 and £800 on initial setup costs, before ongoing monthly expenses. A typical breakdown:

  • Crate or puppy pen — £30–£120
  • Bedding — £20–£60
  • Collar, harness & lead — £25–£70
  • Food (first bag) — £15–£50
  • Bowls — £10–£30
  • Toys and enrichment — £20–£50
  • Vet check, vaccinations & microchipping — £80–£200 (first visit)
  • Pet insurance (first month) — £20–£60 depending on breed
  • Puppy training classes — £60–£150 for a 6-week course

Budget-conscious owners can keep costs closer to £300 by shopping secondhand for crates and bedding. Ongoing costs — food, insurance, flea and worming treatments, and grooming — typically run £80–£200 per month.

What food should I feed my new puppy?

Start with whatever food your breeder or rescue centre was feeding — a sudden change in diet can cause digestive upset. If you want to switch brands, transition gradually over 7–10 days by mixing increasing amounts of the new food with the old.

Choose a food labelled 'complete and balanced for puppies' or 'for all life stages' and look for a named meat as the first ingredient. Large and giant breeds benefit from breed-specific puppy food that controls calcium-to-phosphorus ratios to support healthy bone development.

When should a puppy have its first vet appointment?

Ideally within 48–72 hours of bringing your puppy home, even if they appear healthy. A vet will perform a general health check, confirm any vaccinations already given by the breeder, advise on a vaccination schedule (typically two doses 2–4 weeks apart, completed around 10–12 weeks), and discuss microchipping and flea, tick, and worming treatments.

In the UK, microchipping is a legal requirement from 8 weeks of age.

What size collar does a puppy need?

Most puppies aged 8–16 weeks need a collar sized to a neck circumference of roughly 20–30 cm (8–12 inches), but this varies by breed. Measure with a soft tape measure where the collar will sit, then add 2–3 cm so two fingers fit underneath comfortably.

A general breed-size guide:

  • Small breeds (Chihuahua, Toy Poodle, Shih Tzu) — XS: 20–26 cm, width 10 mm
  • Medium breeds (Cocker Spaniel, French Bulldog, Beagle) — S: 26–36 cm, width 15 mm
  • Large breeds (Labrador, Golden Retriever, German Shepherd) — M: 36–48 cm, width 20 mm
  • Giant breeds (Great Dane, Newfoundland) — L: 45–60 cm, width 25 mm

Because puppies grow quickly, check the fit every two weeks. You should always be able to slide two fingers comfortably under the collar.